Prepared for Fernando Almeida

Two in the morning.Nobody is awake.Every guest gets an answer.

A booking agent on your WhatsApp number. It answers in Spanish and English, day and night, on its own, within rules your managers set once. At nine in the morning, everything it said can be read in one place.

Watch one nightHow we start
Day and nightSpanish and English
Within your rulesNo invented prices or discounts
Read it at 09:00One thread per guest
The systems did the paperwork of a booking and nothing more. The value is in the next step, after the paperwork.
What we saw at six venues in Mykonos
01 · One night

Four conversations, nobody awake

Choose a moment of the night. The conversation plays on the phone. Next to it you see what the agent does behind it, step by step. Nothing here is connected to a live system.

MX
Reservations
online

What happens behind it

Change a rule. Play it again.

These are the kind of rules your managers set once. The agent follows them, and nothing else.

Result

02 · How it works

Built on the systems you already use

We are not selling you software. The agent reads the information in your own systems and acts on it, within your rules.

  • 1
    Your WhatsApp number. Guests write where they already write today.
  • 2
    Your rules. Minimum spend, deposits, the table plan, house rules and VIP rules, set once by your managers.
  • 3
    Your systems. Reservation platform, point of sale and your existing payment link.
  • 4
    One guest profile. Across all fourteen venues, if your companies may share the data.
WhatsAppguest writes, 02:14 The agentWITHIN YOUR RULES Reservationstable plan, bookings Point of salespend per guest Payment linkyour provider Guest profileall fourteen venues
03 · The morning after

09:00. What your manager reads with a coffee

Nobody approves these conversations one by one, not at night and not in the morning. Everything the agent sent is here, one thread per guest, with the rules it used. Tap a row to read the conversation.

0conversations since Friday evening
0tables booked or rebooked
0discount asked, not given
0people who had to stay awake
Since Friday eveningIllustration
Time
Guest
What happened
Rules used
During the trialWe read the conversations every day, with your managers, and improve the rules together.
When a rule is missingThe agent does not guess. Example: Andrea asked for a group discount. If your managers want one, they add the rule this morning. From tonight on, the agent offers it.
Who is in controlYour managers set the rules and change them when they want. The agent never goes outside them.
04 · One guest, fourteen venues

Known in Mexico City, because he spent in Cancún

Today a good guest of one venue is a stranger in the next. With one profile per guest across the group, the agent greets him by name, and your staff know his table and his bottle before he reaches the door.

This only works if your venues may share guest data. Under Mexican law, that depends on how your companies are organised. It is the first question we answer in the assessment.

DR
Diego R.Guest profile · shared across the group
6visits
2venues
Marlast visit, Cancún
Next Saturday
CDMXTable 12 for 6. Sister's birthday: Sofía. Sparklers at midnight.
March
CancúnTable for 8. Usual bottle: Don Julio 1942.
March
CancúnWaited 20 minutes at the door. Noted.
January
CDMXTable near the DJ booth. Prefers WhatsApp in Spanish.
What the door and the host see on Saturday
  • Diego R., table 12, six guests, around 23:00.
  • His sister Sofía has her birthday. Sign and sparklers at midnight.
  • Last time in Cancún he waited at the door. Walk him straight in.
  • His usual bottle is on hand if he orders it.

This only works if your venues may share guest data. Under Mexican law, that depends on how your companies are organised. It is the first question we answer in the assessment.

05 · Why this is not a booking tool

What we saw in Mykonos, and what is missing

In September we booked at six venues in Mykonos in one week. Every venue handled the paperwork. None used what it knew about the guest.

Booking platform

The paperwork, automatically

  • Confirmation, deposit, cancellation rule
  • Sends a reminder, sometimes asks to reconfirm
  • Does not know who the guest is
By hand

A person, when someone is free

  • A shared email box or a central desk
  • Uses nothing the venue knows about the guest
The booking agent

The next step, on top of your systems

  • Answers at the hour the guest asks
  • Knows the guest across all venues
  • Offers, confirms and follows up within your rules
  • Works with the systems you already use
06 · How we start

A small first step, at a fixed price

We have not built this in hospitality before. That is why we start in your venues, not with a platform. You can stop after the assessment, and again after the trial.

1

The assessment

EUR 9,200
Fixed price, excluding VAT

Eight working days at one or two venues. Five on site with your managers, three to work out the results. You keep the short list, the estimates and the recommendation.

Travel: we charge what we actually pay, about EUR 2,500 to 3,500 for one person. Smaller option: five days, one venue, EUR 5,750.

2

A trial at one venue

Fixed price
Set after the assessment

One use case, most likely this booking agent, for a fixed period. We agree the goals before we start, so at the end you have a clear answer.

3

Adding the other venues

One by one
Only what worked

Each venue after the first costs much less than the first. No monthly fee starts before you have seen a trial work.